Skip to main content


Case Study: Bhopal Gas Tragedy - Communication Failures #2

Rachel Ruddy, a fifty year old mid-manager at the City Bank of New Rochelle, has been considering for quite some time having some extensive dental work. Although she made a point of having yearly checkups and cavities filled, she felt her appearance was affected by a badly discolored incisor, misaligned teeth and noticeable fillings. In the growing awareness of the self image and its relationship to job mobility, she decided to invest in having her teeth crowned. She enlisted the professional services of her regular dentist, Dr Luke, who also happened to be a casual social acquaintance with whom she shared some friends and interests in common. Her first step was to ask Dr Luke about possible improvements. He explained that he would initially take an impression and then discuss a total diagnostic package. The cost of her phase would be $75, a charge to be subtracted later if she chose to have the work done. After completing the impression, Dr Luke, explained the total procedure to
Recent posts

Case Study: Bhopal Gas Tragedy - Communication Failures #1

On 3 December 1984, a runaway reaction had occurred in a storage tank of methylisocyanate (MIC), which was used to manufacture a pesticide. The valves of the tank had burst, and a cloud of poisonous gas had escaped. The winds carried it to nearby shanty towns and the populous city of Bhopal, where thousands of people either died in their sleep or woke and died while fleeing. Those who survived suffered from burning eyes and lungs. Local medical facilities were not equipped for the disaster, and over the next few weeks thousands more died. Due to production problems, the plant was under a great deal of pressure to cut costs. A number of shortcuts had thus been taken with such items as crew training, staffing patterns and maintenance schedules. The original procedure called for upto two years of training for employees in critical superintendent capacities, but the plant operators had received about a month long training, using classroom materials developed in the US and printed in Eng

What are the types of reports? Explain the essentials of a good business report.

The types of reports: laboratory reports health and safety reports research reports case study reports field study reports cost-benefit analysis reports proposals comparative advantage reports progress reports feasibility studies technical reports instruction manuals financial reports The essentials of good business report: Preparation Introduction Writing the Body Conclusion

How has technology revolutionized the communication process?

These technological advances revolutionized the processes of communication. Researchers have divided how communication was transformed into three revolutionary stages: In the 1st Information Communication Revolution , the first written communication began, with pictographs. These writings were made on stone, which were too heavy to transfer. During this era, written communication was not mobile, but nonetheless existed. In the 2nd Information Communication Revolution , writing began to appear on paper, papyrus, clay, wax, etc. Common alphabets were introduced, allowing the uniformity of language across large distances. Much later the Gutenberg printing-press was invented. Gutenberg created this printing-press after a long period of time in the 15th century. In the 3rd Information Communication Revolution , information can now be transferred via controlled waves and electronic signals.

Discuss the steps involved in writing a case analysis.

There are a number of stages in writing a case analysis. These are: understanding the case identifying the core problem in the case analysing the issues in the context of a theoretical framework exploring alternative solutions with reference to a theoretical framework choosing the best solution making recommendations for action.