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Discuss the strategies that can be employed to resolve behavioural conflicts.

Conflict management styles 

Determined by degree of concern for own outcome and for other's outcome
  •  cooperative / problem solving
    •  win-win 
    •  conflict as beneficial 
    •  handled in an open manner / gives equal consideration to both people and results 
    •  open & honest communication 
      •  everybody in conflict is trained in problem solving methods
      •  the parties have common goals 
      •  conflict arises from simple misunderstanding or lack of communication 
  •  forcing / competition
    •  win-loss
    •  reaching goals more important than a concern for other people 
      •  you or group needs an immediate action or decision 
      •  all parties in conflict expect and appreciate use of power and force 
      •  all parties in conflict see power relationship between them 
  •  compromise 
    •  some is better than none 
    •  everybody should have an equal chance to express opinions 
      •  both parties will gain something 
      •  an ideal solution isn't needed 
      •  you need a temporary solution for a complex problem 
      •  both sides have equal power 
  •  withdrawal / avoidance 
    •  leave me out of it 
    •  opting to ignore the conflict, hoping it will go away 
      •  issues are trivial 
      •  parties in conflict lack skills to reach win-win resolutions 
      •  potential losses in conflict outweigh any gains 
      •  time frame is insufficient to work through issues of conflict 
  •  smoothing / accommodating
    •  me last 
    •  feels a high level of concern for the people involved 
      •  issues are minor 
      •  damage to relationship will hurt all parties involved in conflict 
      •  there is a need to temporarily reduce conflict to get more information
      •  tempers are too hot to progress


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